Question 1

1. Who is Nearby Pets India?

Accepted Answer

Nearby Pets India is an online platform managed by KRP Tech Solutions OPC Private Limited, connecting verified breeders and sellers with pet lovers across India. We don’t breed or own pets directly — instead, we provide a safe and transparent bridge between buyers and certified sellers.

Question 2

2. How does the pet ordering process work?

Accepted Answer

You can browse available pets by breed and location, place your order through our website, and make a secure payment. After confirmation, we handle safe delivery or arrange a pickup according to your selected option.

Question 3

3. What are the available delivery options?

Accepted Answer

We offer:
 • Landmark Pickup (₹999): Collect your pet from a designated point like a bus or railway station.
 • Doorstep Delivery (₹1999): Delivered directly to your home.
 • Express Delivery (₹3999): Fastest option (3–4 days) subject to approval.
 • Self Pickup: You can visit our affiliated farm or office and collect your pet yourself.

Question 4

4. Are all pets vaccinated before delivery?

Accepted Answer

Yes. All pets shipped through Nearby Pets India are at least 45 days old and have received their first vaccination before delivery. A vaccination certificate is shared before dispatch.

Question 5

5. What if my pet appears sick or injured upon delivery?

Accepted Answer

If your pet shows visible health concerns (wounds, blood cuts, hairless patches, etc.) upon delivery, please inform our support team within 4 hours and share photo/video proof. You may be eligible for a refund or replacement depending on the case.

Question 6

6. What is your refund or return policy?

Accepted Answer

• Pets can be returned within 7 days of delivery if verified by a licensed vet for issues like crossbreeding or severe sickness (e.g., Parvovirus or Rabies).
 • Refunds are processed within 7–10 working days after approval.
 • No returns are accepted for handfed chicks due to their sensitive nature.

Question 7

7. Do you offer Cash on Delivery (COD)?

Accepted Answer

No, we do not support 100% COD to prevent fraudulent orders. Customers must pay 35% booking fee upfront to confirm their order.

Question 8

8. How do I cancel or modify my order?

Accepted Answer

• Cancellation: Must be requested within 3 hours of payment.
 • Modification: Can be done within 8 hours of placing the order.
 • A 35% cancellation fee applies to approved cancellations to cover logistics and veterinary checks.

Question 9

9. What if my pet dies or falls sick after delivery?

Accepted Answer

Refunds or replacements are provided only for cases with verified veterinary reports showing eligible sickness (like Parvovirus or Rabies).
 Loose stool or vomiting due to food or climate changes are not covered.

Question 10

10. Is my personal information secure?

Accepted Answer

Yes. We follow strict data security and privacy standards. Your information is used only for processing orders and delivery coordination, in compliance with our Privacy Policy.

Question 11

11. How do you ensure accessibility for all users?

Accepted Answer

We’re committed to digital accessibility under WCAG 2.1 Level AA standards. Users can navigate with keyboards, adjust text size, and use screen readers.
 If you face accessibility issues, contact:
 📧 admin@nearby-petstore.in() | ☎️ +918069645024

Question 12

12. Do you sell pet food or accessories?

Accepted Answer

No, we currently focus on live pet sales only. However, accessories or food items can be arranged on special request at an additional cost.

Question 13

13. Are exotic birds legally registered?

Accepted Answer

Yes, all exotic birds are processed with Parivesh registration (documentation fee applicable) as per legal requirements.

Question 14

14. How can I contact support?

Accepted Answer

You can reach us through:
 • 📧 support@nearby-petstore.in()
 • ☎️ +918069645024
 • 📞 Corporate Office: +911604021095
 Our support team typically responds within 5 business days.

Question 15

15. Do you deliver pets to all states in India?

Accepted Answer

We deliver across most Indian states. However, delivery may not be available in remote or restricted areas (e.g., Andaman, Port Blair). Availability is confirmed at checkout.