Accessibility Statement for Nearby Pets India
Nearby Pets India is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.
Accessibility Statement
This statement was last updated on 21/07/2025 00:00:00.
We at KRP Tech Solutions OPC Private Limited are working to make our site Nearby Pets India accessible to people with disabilities.
What web accessibility is
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
Accessibility adjustments on Nearby Pets India
Our Commitment
We believe that everyone should be able to access and use our platform, regardless of their abilities. As an online platform connecting pet buyers and sellers, we strive to make our website and mobile applications as accessible as possible to all users. Our goal is to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, an internationally recognized set of recommendations for improving web accessibility.
Declaration of partial compliance with the standard due to third-party content
What We're Doing to Improve Accessibility
We are actively working to enhance the accessibility of Nearby Pets India by:
Designing with Accessibility in Mind: Integrating accessibility considerations into the design and development phases of our platform.
Keyboard Navigation: Ensuring that all interactive elements and content are fully navigable using a keyboard.
Clear and Consistent Layout: Maintaining a clear, predictable, and consistent layout throughout our website to aid navigation and understanding.
Text Alternatives: Providing alternative text for all meaningful images and non-text content, allowing screen readers to convey information effectively.
Readable Content: Using clear, concise language and providing sufficient contrast between text and background colors for optimal readability.
Scalable Text: Allowing users to adjust text size without loss of content or functionality.
Form Accessibility: Ensuring all forms are easily understandable and navigable, with clear labels and instructions.
Regular Audits: Conducting regular accessibility audits and testing our platform to identify and address potential barriers.
Employee Training: Providing ongoing training to our development and content teams to ensure they understand and implement accessibility best practices.
Areas for Ongoing Improvement
While we strive for full accessibility, we acknowledge that some areas may still require improvement. We are continuously working to enhance the user experience for all, and our efforts are ongoing. We are particularly focused on:
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Enhancing accessibility for complex interactive elements.
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Further optimizing our platform for various assistive technologies.
Feedback
Your feedback is crucial to our efforts to improve accessibility. If you encounter any accessibility barriers while using Nearby Nearby Pets India, or have suggestions on how we can improve, please don't hesitate to contact us.
You can reach our support team via:
Email: support@nearby-petstore.in
Helpline: +918069645024
We aim to respond to accessibility feedback within 5 business days and will work to address your concerns promptly.
Date of This Accessibility Statement
This statement was last updated on July 21, 2025.
Requests, issues, and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
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Director
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+911604021095
SHIPPING POLICY
Shipment and Delivery Policy - Nearby Pets India
Managed by KRP Tech Solutions OPC Private Limited
Effective Date: 21/07/2025 00:00:00
This Shipment and Delivery Policy ("Policy") outlines the shipping options, charges, timelines, and applicable conditions for orders placed through Nearby Pets India, managed by KRP Tech Solutions OPC Private Limited ("Company"). By placing an order with us, you agree to adhere to the terms outlined in this Policy.
1. Service Areas and Limitations
We strive to deliver pets across various locations. However, please note that we may not serve certain remote locations, such as Andaman, Port Blair, or dense forest areas, due to logistical challenges. Our ability to deliver to specific pin codes will be confirmed during the order placement process.
2. Delivery Options & Charges
2.1. Landmark Pickup
Charge: ₹999
Description: Delivery will be made to a designated landmark pickup point (e.g., Railway Station, Bus Station) within the destination city. The pickup point is allocated based on the billing address provided.
Delivery Timeline: 5–7 working days
2.2. Doorstep Delivery
Charge: ₹1999
Description: The order will be delivered directly to the customer’s doorstep.
Delivery Timeline: 5–7 working days
2.3. Express Delivery
Charge: ₹3999
Description: An expedited shipping option available upon approval by the Nearby Pets India Support Team.
Delivery Timeline: 3–4 days (subject to pet availability and approval)
2.4. Self-Pickup Option
Customer can also request self-pickup directly from our affiliated farms, our office, or any of our affiliate centers. This option allows you to pick up your pet at your convenience, bypassing standard delivery charges. Please coordinate with our support team to arrange a self-pickup.
3. Pre-Delivery Conditions
Before any pet is shipped, we ensure the following conditions are met to guarantee their health and safe travel:
Age: The pet is at least 45 days old.
Vaccination: The first vaccination is completed and properly documented.
Fit-for-Travel Certificate: A fit-for-travel certificate is obtained if applicable and required for the chosen mode of transport.
Visual Inspection: Photos and/or videos of the pet will be sent to the buyer for visual confirmation before dispatch.
4. Shipping Methodology
Program Utilized: We operate under the "Pets In Basket Program."
Transport Modes: Shipments are coordinated using IRCTC (Indian Railways), road transport, and air transport as applicable.
Handling: Deliveries are managed by dedicated in-person personnel who are trained to handle, care for, and accompany the pets safely during travel.
Determination of Transport Mode: The choice of transport is based on the delivery location, logistical availability, and specific requirements of the order.
5. Delays & Rescheduling
Unexpected Delays: In rare cases, delays may occur due to unforeseen circumstances such as adverse weather conditions, transport disruptions, or matters related to the breeder. We will keep you updated proactively in such situations.
Customer Availability: If you anticipate not being available at the time of delivery, you must inform our
support team at least 24 hours in advance.
Missed Deliveries: Missed deliveries due to customer unavailability without prior notice may lead to rescheduling charges or temporary boarding costs for the pet.
No Fixed-Time Guarantee: While we strive to coordinate deliveries based on your availability, we do not guarantee fixed-time delivery slots. Our best efforts are made to align with your preferences within operational limits.
6. Delivery Confirmation
Verification Upon Delivery: Upon successful delivery, the customer or their authorized representative must verify the pet's condition thoroughly and sign the Delivery Acknowledgment Form.
Reporting Concerns: In case of any visible health concerns (e.g., wounds, blood cuts, bites, hairless patches) identified at the time of delivery, you must notify us within 4 hours of delivery with supporting photos and/or videos. Failure to do so may affect your ability to claim a refund or replacement.
7. Refunds for Non-Delivery
Company's Responsibility: In case the pet is undeliverable due to reasons on our end (e.g., severe transport issues, pet health issues arising pre-dispatch that prevent travel), a full refund or an alternate pet option will be provided.
Processing Time: Approved refunds are typically processed within 7–10 business days.
8. Additional Charges & Services
8.1. Pet Foods and Accessories
Separate Purchase: The Company does not offer pet foods or accessories as part of the standard pet shipment.
Additional Cost: Should these items be requested by the customer, they will incur an additional charge along with applicable GST.
8.2. Exotic Birds Registration
Applicable For: Buyers of exotic birds.
Charge: ₹3000
Description: This fee covers the documentation and payable charges associated with obtaining mandatory Parivesh registration for exotic birds, ensuring compliance with legal requirements.
9. Local Government Regulations
Customer Responsibility: Customers are solely responsible for completing any necessary local government registrations and adhering to applicable municipal or corporation regulations pertaining to pet ownership in their area.
10. General Conditions
GST Inclusion: All applicable charges mentioned in this policy are subject to Goods and Services Tax (GST).
Timeline Variability: All delivery timelines provided are estimates and may vary due to unforeseen external factors.
11. Amendments & Acceptance
Policy Modifications: The Company reserves the right to modify this Policy at any time without prior notice. Changes will be updated on our website and communicated accordingly.
Acceptance: By placing an order with Nearby Pets India, you acknowledge that you have read, understood, and agree to the terms of this Shipment and Delivery Policy.
12. Contact Information
For any questions or concerns regarding our shipment and delivery processes, please contact the Nearby Pets India Support Team:
Email: support@nearby-petstore.in
Phone: +918069645024
Thank you for choosing Nearby Pets India. We are committed to ensuring the safe and efficient delivery of your beloved pets.
REFUND POLICY
Return, Refund, and Payment Policy - Nearby Pets India
Last updated on: 21-07-2025 00:00:00
This policy outlines the terms and conditions for returns, refunds, and payments related to products and services provided by Nearby Pets India. By engaging with our platform and services, you agree to comply with and be bound by these terms.
1. Return and Refund Policy
We are committed to ensuring the health and purity of pets sourced through our platform. Please review the following conditions for returns and refunds:
1.1. 7-Day Return Policy & Purity Guarantee
Eligibility for Return: Pets can be returned within 7 days of delivery if they have verified issues such as crossbreeding or severe sickness (as defined below).
Lifetime Purity Guarantee: We provide a lifetime guarantee for the genetic purity of pets purchased through Nearby Pets India.
1.2. Sickness & Death Claims
7-Day Reporting Limit: No refunds will be provided for sickness-related issues reported after 7 days of delivery.
Eligible Sicknesses for Claims:
Puppies/Kittens: Claims are considered only if the puppy/kitten is officially diagnosed with Parvovirus or Rabies.
Exotic Birds: Claims are considered for fungal issues or blood stools.
Required Documentation for Sickness Claims: For any sickness claim, you must provide:
A written document from an authorized veterinarian on their official letterhead.
Veterinary test reports with the official seal and signature.
Failure to submit these precise documents will result in no refund request being entertained.
Death Cases: In the unfortunate event of a pet's death, you must provide a post-mortem report or veterinary documents stating the definitive cause of death. This documentation must include the seal and signature of an authorized veterinarian, along with the registered phone number of the veterinary professional or clinic where the treatment was performed.
Non-Eligible Sickness Claims: Claims for loose stool/vomiting are not considered for any pets. These symptoms can often be caused by factors such as food changes, climatic changes, overfeeding, or indigestion, and are generally not indicative of severe underlying conditions warranting a refund.
1.3. Handfed Chicks Policy
No Returns or Guarantees: Due to the specialized and continuous care required, no returns or guarantees are offered for handfed chicks. Their well-being depends entirely on the customer's proper feeding and handling.
No Compensation for Improper Care: We will not compensate for issues arising from improper feeding or handling by the customer.
1.4. Wounds or Visible Issues at Delivery
Rejection at Doorstep: Pets with visible wounds, blood cuts, bites, or hairless patches can be rejected at the time of doorstep delivery.
Refund or Replacement: If a pet is rejected due to such visible issues at delivery, a refund or replacement will be provided.
1.5. DNA Testing Compensation (Adult Birds Only)
Compensation for Missing Certificate: If a DNA certificate is not provided within 15 days of delivery for an adult bird, customers can claim a refund of ₹150.
Proof of Testing Required: To claim this compensation, you must submit the payment receipt from the DNA testing center.
No Guarantee for Handfed Chicks: DNA testing for handfed chicks is not guaranteed as testing is typically based on feather samples, which may not be feasible or accurate for very young chicks.
1.6. Vaccination Compensation (Puppies/Kittens)
First Vaccination: For puppies or kittens under 42 days old, if their first vaccination has not been completed prior to delivery, a compensation of ₹450 will be approved.
Subsequent Vaccinations: Customers are responsible for carrying out the 2nd vaccination onwards with their local veterinarian.
2. Order Modification and Cancellation Policy
2.1. Order Modification
Modification requests will be considered only if raised within 8 hours of placing the order.
2.2. Order Cancellation
Cancellation Window: Cancellation requests must be raised within 3 hours of making the payment.
Cancellation Fees:
A 35% cancellation fee will be charged on approved cancellations to cover costs associated with farm payments, transportation, and veterinary checks.
Cancellation at the doorstep or during transport will incur a 100% cancellation fee. The company reserves the right to pursue legal action if this payment is not made.
Scheduling Beyond 7 Days: If pet delivery is scheduled beyond 7 days from the order date, additional food and care charges will apply. These charges will be clearly reflected in your payment receipt.
Unconfirmed Orders: If no booking fee is made within 48 hours of order placement and attempts to contact the customer fail (via call, message, social media, or email), the order will be automatically canceled.
3. Payment Policy
3.1. Booking Fee
Customers are required to pay 35% of the total order amount as a booking fee when placing the order.
The invoice will be confirmed only after this payment is received and the pet selection is finalized.
3.2. Cash on Delivery (COD)
100% COD requests will not be entertained. This policy is in place to protect the company from fraudulent orders and ensures commitment from the buyer.
3.3. Underage Customers
Orders placed by individuals under the age of 18 will not be processed. This is in line with our commitment to responsible pet ownership.
3.4. Refund Timelines
Once a refund or compensation is approved:
Initiation: Payment will be initiated on the same day or the next working day (excluding Saturdays and Sundays).
Reflection (Domestic): The amount will typically reflect in your bank or the original payment method (UPI/IMPS/NEFT/RTGS/Debit Card/Credit Card) within 5-7 working days.
Reflection (International): For international payments, it may take up to 10 working days to reflect in your international account.
4. Additional Information
Inspection at Delivery: Customers are strongly advised to thoroughly inspect pets at the time of delivery before accepting them.
Dispute Resolution: Any disputes or claims regarding this policy must be raised within the stipulated time frames outlined above.
Policy Amendments: Nearby Pets India reserves the right to amend this policy without prior notice. It is your responsibility to review the policy periodically.
5. Contact Information
For any questions or concerns regarding this policy, please contact us:
Helpline: +918069645024
Email: support@nearby-petstore.in
Corporate Office: +911604021095
TERMS & CONDITIONS
Terms and Conditions - Nearby Pets India (KRP Tech Solutions OPC Private Limited)
Updated Date: 21/07/2025 00:00:00
These Terms and Conditions govern your use of the Nearby Pets India platform for the purchase of live pets. By accessing or using our platform, or by placing an order, you agree to comply with and be bound by these terms. Please read them carefully.
1. Company Information and Platform Overview
Nearby Pets India is managed by KRP Tech Solutions OPC Private Limited.
We operate as an aggregator platform, connecting buyers with pet sellers or breeders. Please note that we do not directly own, breed, or house any pets unless explicitly stated. The sellers listed on our platform are third-party providers, and all transactions are made at the buyer’s discretion.
2. Age Restriction
To ensure responsible pet ownership and compliance with legal standards, both buyers and affiliates must be 18 years of age or older to place an order or engage with our platform's purchasing functionalities. By proceeding, you confirm that you meet this age requirement.
3. Ordering and Payment
Order Placement: All orders must be placed directly through the Nearby Pets India website to ensure you benefit from the facilities and support we provide.
Payment Process: Payments for orders must be made exclusively through Nearby Pets India's designated secure third-party gateways or bank accounts. Do not make direct payments to affiliates or sellers. We are not responsible for any issues or losses arising from orders placed outside our website or payments made directly to individuals.
Booking Confirmation: A partial or full payment may be required to confirm your pet booking. This will be communicated at the time of order placement.
Payment Modes:
For domestic customers, accepted payment methods include Bank Transfers (IMPS, NEFT, UPI).
International customers may use Remitly or, if available, make payments to a designated country-specific bank account.
No Cash on Delivery: Nearby Pets India does not offer 100% Cash on Delivery (COD).
Invoice and Receipts: Invoices will be generated after the order is confirmed, and receipts will be provided upon successful payment.
4. Pet Listings and Verification
Dynamic Listings: Pet listings, including images, prices, and descriptions, are uploaded by individual sellers and may vary in real-time.
Seller Verification: While we attempt to verify sellers registered on our platform, we do not guarantee the authenticity, health, or pedigree of any pet unless explicitly mentioned on the pet's listing or in specific contractual agreements.
Buyer Due Diligence: We strongly advise all buyers to conduct their own due diligence. This includes:
Always reviewing all provided documentation (e.g., health records, vaccine certificates, pedigree papers) before completing a purchase.
Requesting veterinary checks of the pet if needed, at your own expense.
5. Delivery
Delivery Timelines: Delivery timelines vary based on your location and the pet's readiness for transport (e.g., age, vaccination status, and any required permits). Specific estimates will be provided during the order process.
6. Health, Warranty & Liability
Health Guarantees: Any specific health guarantees or warranties are provided solely by the individual breeder/seller, not by Nearby Pets India.
Liability Limitation: We do not assume liability for any injury, illness, loss, or damage caused by or related to any pet purchased through our platform.
Post-Purchase Issues and Refunds: Once a pet is purchased and handed over, it becomes the user's responsibility. In case any issues arise with the pet, a refund request (if applicable under the seller's policy) must be raised with supporting veterinary documentation.
7. State Regulations and Bans
The availability of certain breeds may vary based on state government approvals and regulations.
Certain dog breeds may be banned in specific states. It is the customer's responsibility to verify and comply with all local regulations regarding pet ownership in their area.
8. Intellectual Property
All content on the Nearby Pets India platform, including but not limited to logos, designs, texts, graphics, and images (with the exception of pet images directly provided by breeders/sellers), are the intellectual property of KRP Tech Solutions OPC Private Limited. This content may not be used, reproduced, distributed, or displayed without our express prior written permission.
9. Termination
We reserve the right to:
Suspend or delete your account for any violations of these Terms and Conditions or our Privacy Policy.
Refuse service to anyone at our sole discretion.
Take legal action against users or sellers who violate applicable laws or these terms.
10. Dispute Resolution
Any disputes or claims arising out of or in connection with your use of the Nearby Pets India platform shall first be attempted to be resolved amicably between the parties. If an amicable resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts located in Kharar, Punjab, India.
11. Modifications to Terms
We may update or modify these Terms and Conditions from time to time. Any changes will be posted on our website with a revised "Updated Date." Your continued use of the platform after any such changes signifies your acceptance of the revised Terms. It is your responsibility to review these terms periodically.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Helpline: +918069645025
Email: support@nearby-petstore.in
Corporate Office: +911604021095
PRIVACY POLICY
Privacy Policy - Nearby Pets India (KRP Tech Solutions OPC Private Limited)
Last updated on: 21-07-2025 00:00:00
This Privacy Policy describes how Nearby Pets India, managed by KRP Tech Solutions OPC Private Limited, collects, uses, and protects your personal information when you use our services for the purchase of live pets. We are committed to protecting your privacy and ensuring the security of your information.
1. Information Collection
We may collect the following types of information:
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Personal Information: Name, address, contact number, email address, and age.
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Payment Information: Bank transfer details, UPI details, or other payment information necessary to process your order.
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Order Information: Details of the pets you purchase, including breed, age, and health records.
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Communication Information: Records of your communication with us, including emails and phone calls.
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Website Usage Information: Data collected through cookies and similar technologies, such as IP address, browser type, and Browse behavior.
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Government ID: For verification purposes, especially if there's any doubt regarding the age of usage.
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Geo-Location Data: We may request your geo-location to ensure accurate delivery to the correct person and place.
2. Use of Information
We use your information for the following purposes:
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To process and fulfill your orders.
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To communicate with you regarding your orders and provide customer support.
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To verify your age and eligibility to purchase live pets. We do not deal with customers who are under 18 years old.
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To process payments and prevent fraud.
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To provide veterinary and health-related information about your pet.
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To improve our services and website.
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To comply with legal obligations.
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To facilitate accurate delivery by verifying geo-location.
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To create social media content based on the preferences you provide. We will also use data provided by farms for social media and other content promotions.
3. Data Sharing
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We will not sell your personal information to any third-party companies.
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Your contact information may be shared with our employees, affiliated farms, and our own delivery personnel to facilitate order processing and delivery.
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We may share information if required to comply with law enforcement requests or regulatory requests.
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Documentation (e.g., identity verification, business registration) is necessary for onboarding delivery agents and farms. This documentation may be shared internally for verification and compliance.
4. Data Security
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We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.
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We employ industry-standard security practices to protect your data.
5. Data Retention
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We will handle and retain your data for a minimum of 5 years from the purchase date for auditing and regulatory purposes.
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After the required retention period, we will securely delete or anonymize your data.
6. Advertisements and External Links
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We may use AdSense on our platform, which may display advertisements.
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Our platform may contain external website links/promotions to third-party sites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Data Deletion Request
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You have the right to request the deletion of your personal information.
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To request data deletion, please contact us at:
8. Reporting Data Breaches
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Any data leakage, misuse, or breach should be reported immediately to: security@nearby-petstore.in
9. Policy Updates
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We may update this Privacy Policy from time to time. Any changes will be posted on our website.
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It is your responsibility to review this policy periodically.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
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Email: support@nearby-petstore.in / Security@nearby-petstore.in
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Helpline: +918069645025
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Corporate office: +911604021095
11. Consent
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
PRIVACY POLICY
Privacy Policy - Nearby Pets India (KRP Tech Solutions OPC Private Limited)
Last updated on: 21-07-2025 00:00:00
This Privacy Policy describes how Nearby Pets India, managed by KRP Tech Solutions OPC Private Limited, collects, uses, and protects your personal information when you use our services for the purchase of live pets. We are committed to protecting your privacy and ensuring the security of your information.
1. Information Collection
We may collect the following types of information:
-
Personal Information: Name, address, contact number, email address, and age.
-
Payment Information: Bank transfer details, UPI details, or other payment information necessary to process your order.
-
Order Information: Details of the pets you purchase, including breed, age, and health records.
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Communication Information: Records of your communication with us, including emails and phone calls.
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Website Usage Information: Data collected through cookies and similar technologies, such as IP address, browser type, and Browse behavior.
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Government ID: For verification purposes, especially if there's any doubt regarding the age of usage.
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Geo-Location Data: We may request your geo-location to ensure accurate delivery to the correct person and place.
2. Use of Information
We use your information for the following purposes:
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To process and fulfill your orders.
-
To communicate with you regarding your orders and provide customer support.
-
To verify your age and eligibility to purchase live pets. We do not deal with customers who are under 18 years old.
-
To process payments and prevent fraud.
-
To provide veterinary and health-related information about your pet.
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To improve our services and website.
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To comply with legal obligations.
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To facilitate accurate delivery by verifying geo-location.
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To create social media content based on the preferences you provide. We will also use data provided by farms for social media and other content promotions.
3. Data Sharing
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We will not sell your personal information to any third-party companies.
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Your contact information may be shared with our employees, affiliated farms, and our own delivery personnel to facilitate order processing and delivery.
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We may share information if required to comply with law enforcement requests or regulatory requests.
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Documentation (e.g., identity verification, business registration) is necessary for onboarding delivery agents and farms. This documentation may be shared internally for verification and compliance.
4. Data Security
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We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.
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We employ industry-standard security practices to protect your data.
5. Data Retention
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We will handle and retain your data for a minimum of 5 years from the purchase date for auditing and regulatory purposes.
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After the required retention period, we will securely delete or anonymize your data.
6. Advertisements and External Links
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We may use AdSense on our platform, which may display advertisements.
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Our platform may contain external website links/promotions to third-party sites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Data Deletion Request
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You have the right to request the deletion of your personal information.
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To request data deletion, please contact us at:
8. Reporting Data Breaches
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Any data leakage, misuse, or breach should be reported immediately to: security@nearby-petstore.in
9. Policy Updates
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We may update this Privacy Policy from time to time. Any changes will be posted on our website.
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It is your responsibility to review this policy periodically.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
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Email: support@nearby-petstore.in / Security@nearby-petstore.in
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Helpline: +918069645025
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Corporate office: +911604021095
11. Consent
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.