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Pets Help Center

  • When you are Incorporated in India?
    We are incorporated on 27th September 2023 in the Name of KRP Tech Solutions OPC Private Limited and Located on Flat 9C, 2nd Floor, Guruteg Bahadur Nagar, Kharar, Mohali, Punjab.
  • Are you delivering Vaccinated Pets?
    Ofcourse, As per Animal welfare Board of India guidelines we are delivering Vaccinated dogs & Cats.
  • How much time will take to deliver the Orders from the Booking Date?
    We are Usually Ship within 2days and Delivering the Order within 7 Days of Order based on your request.
  • What all are Shipment Modes that you supported?
    We supported by road, By train, By Air
  • Is there any timeline for returning the Order?
    You can return the order within 7 days of delivery date and Incase if you are returning the Live pets without any defects/Issues, You will be charged 35% of Bill amount and Remaining will be refunded while the order is pickup from you end.
  • Do you offer pet insurance?
    Yes, we offer insurance for dogs and cats. Unfortunately, insurance for birds is not currently available, but we are working on including it in the future.
  • Where is your Office Located?
    Our Coporate and registered office is located on Mohali, Punjab and However we are servicing all the Cities of India.
  • What are your working hours?
    Our working hours are from 8 AM to 8 PM every day, including holidays.
  • Are there any hidden costs?
    No hidden costs! Any additional charges (e.g., delivery, special vaccinations) will be communicated upfront.
  • How can I review your policies?
    You can review our policies by visiting the 'Terms & Conditions', 'Privacy Policy', and 'Refund Policies' sections on our website. Links to these sections are available at the bottom of our homepage.
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