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Refund and Cancellation Policy

Learn about the refund and cancellation policy for pet sales, pet accessories, and pet foods at Nearby Pet Store in India. Our policy ensures fairness and transparency, outlining the process for refunds and cancellations to provide you with peace of mind when shopping for your furry friends.

Last updated on: 13-03-2024 23:52:41

KRP TECH SOLUTIONS (OPC) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:


Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

KRP TECH SOLUTIONS (OPC) PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. In case of receipt of damaged or defective items please report the same to our Customer Service team.

The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the Live Stocks / product.

Additionally, if you wish to return live stocks or products due to personal reasons, please note that you will be liable to pay 30% of the original receipt amount within 7 days of the delivery date. After 7 days, we are unable to accept returns or provide refunds for such cases.

The Customer Service Team after looking into your complaint will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the KRP TECH SOLUTIONS (OPC) PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.

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