This Privacy Policy describes how Nearby Pets India, managed by KRP Tech Solutions OPC Private Limited, collects, uses, and protects your personal information when you use our services for the purchase of live pets. We are committed to protecting your privacy and ensuring the security of your information.

1. Information Collection

We may collect the following types of information:

• Personal Information: Name, address, contact number, email address, and age.
• Payment Information: Bank transfer details, UPI details, or other payment information necessary to process your order.
• Order Information: Details of the pets you purchase, including breed, age, and health records.
• Communication Information: Records of your communication with us, including emails and phone calls.
• Website Usage Information: Data collected through cookies (IP address, browser type, and browsing behavior).
• Government ID: For verification purposes, especially regarding age compliance.
• Geo-Location Data: To ensure accurate and safe delivery of live pets to the correct location.
• Form Submission IP Address: When you submit any enquiry, contact, veterinary, pet-relocation, breeder-verification, or other service form, we record the IP address from which the form was sent.

We use form-submission IP addresses for security, fraud-prevention, and abuse-control purposes — including detecting and preventing spam and the posting of inappropriate or non-brand links. IP addresses associated with such prohibited activity may be automatically and permanently blocked from accessing our platform across all of our brand websites. Please also review our Terms and Conditions.

2. Use of Information

We use your information for the following purposes:

• To process and fulfill your pet orders.
• To provide customer support and age verification (strictly 18+).
• To prevent fraud and process secure payments.
• To provide veterinary and health-related updates about your pet.
• To facilitate accurate delivery via geo-location verification.
• To create social media content based on preferences and farm data for promotion.
• To comply with legal and regulatory obligations.

3. Data Sharing

We will not sell your personal information to third-party companies. Sharing is limited to:

• Employees, affiliated farms, and delivery personnel strictly for order processing.
• Law enforcement or regulatory bodies if required by legal mandate.
• Internal verification and compliance onboarding for delivery agents and farms.
• Payment Processors & Gateways: We share the customer and order details necessary to process your payment with our third-party payment processors and gateways. These details may also be accessed by them, and by their auditors, for payment settlement, reconciliation, regulatory, and audit/compliance purposes.

4. Data Security and Data Localization

We implement appropriate security measures and industry-standard practices to protect your personal information from unauthorized access, use, or disclosure.

Data Localization: All customer data we collect and store is hosted on servers located within India only. We do not store your personal data on servers outside India. (Certain third-party services we use, such as analytics and payment gateways, may process limited data under their own privacy policies as described in this Policy.)

5. Data Retention

We handle and retain your data for a minimum of 5 years from the purchase date for auditing and regulatory purposes. After this period, data is securely deleted or anonymized.

6. Cookies, Analytics, Advertisements and External Links

We use third-party analytics and measurement tools to understand how visitors use our website and to improve our services. These include Google Analytics (traffic, audience, and usage statistics) and Microsoft Clarity (which captures aggregated usage data such as page interactions, clicks, scrolls, and session replays/heatmaps). These tools may set cookies and collect information such as your IP address, device and browser type, and browsing behaviour. The data is processed by Google and Microsoft in accordance with their respective privacy policies.

We may also use AdSense for advertisements. Our platform may contain links to external sites; we are not responsible for the privacy practices of these third-party websites and encourage you to review their policies.

7. Data Deletion Request

You have the right to request the deletion of your personal information. Please contact:

• support@nearby-petstore.in
• security@nearby-petstore.in

8. Reporting Data Breaches

Any suspected data leakage, misuse, or breach should be reported immediately to: security@nearby-petstore.in

9. Policy Updates

We may update this policy periodically. Any changes will be posted on our website. It is your responsibility to review this policy from time to time.

11. Consent

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.